FAQ
Welcome to Encivella Apparel! We offer Lingerie and nightdress at the best prices. Explore our collection and shop with confidence. We also have a stunning nails collection. For any questions, feel free to reach out through our contact page, Instagram, or WhatsApp!
Our customer support is available Monday to Saturday: 12am-12pm.Average answer time: 1h
Why Choose Sencia?
At Sencia, we focus on providing a shopping experience that is comfortable, reliable, and completely private.
✨ Premium Quality
Every product is carefully selected to ensure comfort, style, and quality.
📦 Discreet Packaging
Your privacy matters. All orders are packed securely without revealing the contents.
🚚 Nationwide Delivery
We deliver across Pakistan, making it easy to shop from anywhere.
💖 Curated Collections
From everyday essentials to special occasion pieces, we offer styles for every preference.
💬 Dedicated Customer Support
Our team is always ready to assist with sizing, orders, and product inquiries.
💰 Affordable Luxury
We believe beautiful lingerie should be accessible without compromising on quality.
Do you deliver all over Pakistan?
Yes, we offer nationwide delivery across Pakistan.
How long does delivery take?
Orders are typically delivered within 3–5 business days, depending on your location.
Is the packaging discreet?
Yes. All orders are shipped in discreet packaging to protect your privacy.
What payment methods do you accept?
We accept Cash on Delivery (COD) and other available payment methods displayed at checkout.
How can I choose the correct size?
Each product includes sizing information. If you need assistance, feel free to contact our support team.
Can I exchange an item?
Yes, exchanges may be available according to our exchange policy. Please contact us within the specified period after receiving your order.
Are the product photos real?
We strive to display products as accurately as possible. However, slight variations in color may occur due to screen settings.
Is my personal information secure?
Yes. Your information is kept confidential and handled according to our privacy standards.